TBI Solutions Service Package
IT Support & Managed Services
Reliable IT support for small businesses, contractors, and growing teams.
Best Fit
Small businesses that need dependable technology support without hiring a full internal IT team.
Problem This Solves
Downtime, slow systems, unmanaged devices, poor documentation, and reactive support create operational drag.
What’s Included
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Tell us about your business, timeline, and budget range.
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How This Package Works in Practice
These service areas define how TBI Solutions can manage support, documentation, issue tracking, and monthly visibility for this package.
Remote Support
Definition: Remote support gives your business fast troubleshooting for user issues, application problems, workstation errors, email access issues, and routine technology questions without requiring an onsite visit first.
How it works: TBI receives the support request, classifies the issue, starts a remote session when approved, documents the resolution, and escalates anything requiring onsite work, vendor support, or network-level repair.
Managed output: Support notes, resolution history, recurring issue tracking, and follow-up recommendations.
Device Support
Definition: Device support covers computers, printers, mobile devices, peripherals, and user workstations that keep daily operations moving.
How it works: TBI identifies device issues, separates hardware from software problems, coordinates replacement or repair needs, standardizes setup steps, and ties device support to the client record.
Managed output: Device issue logs, setup standards, replacement recommendations, and support documentation.
Network Troubleshooting
Definition: Network troubleshooting focuses on internet access, Wi-Fi, LAN connectivity, slow network performance, cabling symptoms, router/firewall issues, and vendor coordination.
How it works: TBI reviews symptoms, tests connectivity, checks affected users/devices, documents impact, coordinates with ISPs or vendors when needed, and recommends infrastructure corrections.
Managed output: Troubleshooting timeline, root-cause notes, vendor handoff details, and network improvement recommendations.
User Onboarding / Offboarding
Definition: User onboarding and offboarding helps control access when employees, contractors, or vendors join, change roles, or leave.
How it works: TBI defines account setup checklists, access removal steps, device return steps, email/security checks, and role-based service access workflows.
Managed output: Repeatable onboarding checklist, offboarding checklist, access audit notes, and reduced security gaps.
Documentation
Definition: Documentation turns scattered technical knowledge into usable business records, including systems, vendors, network notes, recurring issues, login ownership, and support procedures.
How it works: TBI documents what exists, how it is supported, who owns it, what vendors are involved, and what should be reviewed during troubleshooting or upgrades.
Managed output: Client technology profile, support SOPs, vendor list, service notes, and operational reference material.
Monthly Support Reporting
Definition: Monthly support reporting gives visibility into what happened, what was fixed, what is recurring, and what should be improved next.
How it works: TBI summarizes support activity, common issues, open risks, improvement opportunities, and recommended next actions for the next operating period.
Managed output: Monthly summary, issue trends, risk flags, completed work, and recommended roadmap items.